Terms of Service
4D Digital Strategies
Effective Date: [Insert Date]
1. Introduction
Welcome to 4D Digital Strategies (“Company”, “we”, “us”, or “our”).
These Terms of Service (“Terms”) govern your use of our website and services, including AI-powered automation tools such as AI receptionists, messaging systems, and booking solutions.
By using our services, you agree to these Terms.
2. Eligibility
Our services are intended for business use only.
By using our services, you confirm that:
You are at least 18 years old
You are acting on behalf of a business entity
You have the authority to enter into this agreement
3. Services Provided
We provide AI-powered automation solutions, including but not limited to:
AI receptionist services (handling calls and bookings)
SMS and messaging automation
Website chat widgets
Review request automation
Marketing and follow-up automation
We reserve the right to modify, update, or discontinue services at any time.
4. Payment Terms
Services are billed via monthly subscription
A one-time setup fee may apply
Payments are processed via Stripe
All payments are due in advance unless otherwise agreed
No Refund Policy
Once services have commenced, no refunds will be issued.
Failure to make payment may result in suspension or termination of services.
5. No Guarantee of Results
While our services are designed to improve efficiency and performance:
We do not guarantee specific results, including revenue, bookings, or customer engagement
Outcomes depend on multiple factors outside our control
6. Acceptable Use
You agree NOT to use our services for:
Any illegal or unlawful activity
Sending spam or abusive communications
Misleading customers through AI systems
Impersonating individuals or businesses without disclosure
Any activity that may damage our systems or reputation
We reserve the right to suspend or terminate accounts that violate these terms.
7. AI Usage & Limitations
Our services use artificial intelligence to automate communication and workflows.
By using our services, you acknowledge:
AI systems may produce errors or inaccurate outputs
You are responsible for reviewing and verifying important information
AI should not be relied upon for critical decisions
There may be human involvement in service delivery
Disclosure Requirement
You agree that:
You are responsible for informing your customers when they are interacting with AI systems where required by law or best practice.
8. Intellectual Property
Our Rights
All systems, software, workflows, and AI models remain the property of 4D Digital Strategies.
Your Rights
You retain ownership of your business data
You own outputs generated specifically for your business (e.g. messages, responses, campaigns)
We reserve the right to improve our systems using anonymised and aggregated data.
9. Data & Privacy
Your use of our services is also governed by our Privacy Policy.
We process data in accordance with applicable data protection laws, including UK GDPR.
10. Termination
We may suspend or terminate your access to services if:
Payments are not made
You misuse the service
Your use creates legal or reputational risk
You may terminate your subscription in accordance with agreed billing terms.
11. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to:
The amount paid by you in the 30 days prior to the claim
12. Service Availability
We aim to provide reliable services but do not guarantee:
Continuous uptime
Error-free operation
Uninterrupted access
13. Changes to These Terms
We may update these Terms from time to time.
Continued use of our services constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the United Kingdom.
Any disputes will be subject to the jurisdiction of the UK courts.
15. Contact Information
For any questions regarding these Terms, please contact:
Michael Ghassemi
📧 [email protected]
📍 Wolsingham, Bishop Auckland, DL13
🌐 4ddigitalstrategies.com