Privacy Policy
4D Digital Strategies
Last Updated: 17/03/2026
1. Introduction
4D Digital Strategies (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (4ddigitalstrategies.com) or our AI-powered services.
We operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
2. Information We Collect
We may collect and process the following types of data:
a) Personal Information
Name
Email address
Phone number
Business details (e.g. restaurant name)
b) Service & AI Interaction Data
Call recordings
SMS / WhatsApp messages
Chatbot conversations
Booking and reservation data
c) Website & Technical Data
IP address
Browser and device information
Cookies and usage data
Analytics data (e.g. via Google Analytics)
3. How We Use Your Information
We use your data for the following purposes:
To provide AI receptionist and automation services
To manage reservations and customer interactions
To respond to enquiries and provide customer support
To improve and optimise our AI systems and services
To send follow-ups, updates, or marketing communications (where permitted)
To analyse website performance and user behaviour
4. AI & Automated Processing
Our services use artificial intelligence to assist with:
Handling calls and customer enquiries
Managing bookings and reservations
Responding to messages and chatbot interactions
Some data (including conversations and call recordings) may be used to improve and train AI systems, where appropriate.
However:
Human oversight is involved in our services
Decisions are not made solely by automated systems without the ability for human review
5. Data Sharing & Third Parties
We may share your data with trusted third-party service providers, including:
GoHighLevel – CRM, automation, and communication services
OpenAI – AI processing and language models
Stripe – Payment processing
These providers process data on our behalf and are required to handle it securely and lawfully.
We do not sell your personal data.
6. Data Retention
We retain personal data:
For as long as necessary to provide our services
While your account or service relationship is active
Or until you request deletion
We may retain certain data longer if required for legal or operational purposes.
7. Cookies & Analytics
Our website uses cookies and similar technologies to:
Improve user experience
Analyse website performance
Understand how visitors use our site
You can control or disable cookies through your browser settings.
8. Data Security
We take appropriate security measures to protect your data, including:
Encrypted systems and secure infrastructure
Restricted access to personal data
Industry-standard data protection practices
However, no system is completely secure, and we cannot guarantee absolute security.
9. International Data Processing
While we operate in the UK, some of our third-party providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.
10. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
11. Contact Details
If you have any questions or requests regarding this Privacy Policy or your data, please contact:
Michael Ghassemi
Email: [email protected]
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.