Terms of Service
4D Digital Strategies
Effective Date: 07/05/2026
1. Introduction
Welcome to 4D Digital Strategies (“Company”, “we”, “us”, or “our”).
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including AI powered communication systems, automation tools, websites, chat widgets, and related business services.
By accessing or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use our services.
2. Business Use Only
Our services are intended solely for business and commercial use.
By using our services, you confirm that:
You are at least 18 years old
You are acting on behalf of a business or organisation
You have authority to enter into legally binding agreements on behalf of that business
3. Services Provided
4D Digital Strategies provides business automation and digital services, including but not limited to:
AI receptionist systems
AI voice and chat automation
Website design and optimisation
Lead capture systems
SMS and email automation
CRM integrations
Reputation and review management systems
Customer communication workflows
Our services are primarily designed for trades and service based businesses, including electricians, plumbers, builders, joiners, and similar industries.
We reserve the right to modify, improve, suspend, or discontinue any part of our services at any time.
4. Client Responsibilities
You agree to:
Provide accurate and lawful information
Maintain responsibility for communications sent through your systems
Review and monitor AI generated outputs where appropriate
Comply with all applicable laws and regulations
Obtain any legally required consents from your customers
You remain responsible for your business operations and customer interactions, including communications handled through AI systems.
5. Payments & Billing
Subscription Services
Services may be billed on a recurring monthly basis unless otherwise agreed in writing.
Setup Fees
Certain services may include a one time setup or onboarding fee.
Payment Processing
Payments are securely processed through third party payment providers including Stripe.
Late or Failed Payments
Failure to make payment may result in:
Suspension of services
Restricted access to systems
Termination of service agreements
Refunds
Due to the custom and digital nature of our services, fees are generally non refundable once work has commenced or systems have been deployed.
However, where a specific promotional offer or written agreement includes a money back guarantee, eligible refunds will be provided in accordance with the terms of that offer.
Unless otherwise agreed in writing, our standard 30 day money back guarantee applies only to first time clients and only within the first 30 days of service commencement.
We reserve the right to refuse refund requests where there is evidence of misuse, abuse of the service, or violation of these Terms.
Nothing in these Terms excludes your statutory rights under applicable UK law.
6. No Guarantee of Results
While our services are designed to improve operational efficiency, lead management, and customer communication:
We do not guarantee specific business results
We do not guarantee increases in revenue, leads, bookings, or conversions
Outcomes depend on factors outside our control, including your business operations, market conditions, and customer behaviour
Any examples, demonstrations, or projections provided are illustrative only.
7. AI Systems & Automation
Our services may use artificial intelligence, machine learning, and automated workflows.
By using our services, you acknowledge and agree that:
AI systems may occasionally generate inaccurate, incomplete, or unexpected outputs
AI systems should not be relied upon as a substitute for professional judgment
You are responsible for reviewing important communications and business decisions
Human oversight may still be involved in service delivery
AI Disclosure Responsibility
Where legally required, you are responsible for informing your customers when they are interacting with AI systems or automated communication tools.
8. Acceptable Use
You agree not to use our services for:
Illegal or unlawful activities
Spam or unsolicited communications
Fraudulent or misleading activity
Harassment, abuse, or harmful conduct
Misrepresentation or impersonation
Activities that may damage our systems, reputation, or legal standing
We reserve the right to suspend or terminate services where misuse is identified.
9. Intellectual Property
Our Intellectual Property
All systems, software, workflows, templates, automation structures, branding, and proprietary processes developed by 4D Digital Strategies remain our intellectual property unless otherwise agreed in writing.
Your Data & Content
You retain ownership of:
Your business information
Customer data
Business assets and materials supplied by you
You grant us permission to use such materials solely for the purpose of providing our services.
10. Data Protection & Privacy
Your use of our services is also governed by our Privacy Policy.
We process personal data in accordance with:
UK GDPR
Data Protection Act 2018
Applicable UK privacy and electronic communication laws
You remain responsible for ensuring your own business complies with relevant data protection obligations when using our services.
11. Service Availability
We aim to provide reliable and uninterrupted services wherever reasonably possible.
However, we do not guarantee:
Continuous uptime
Error free operation
Uninterrupted access
Compatibility with all third party systems
Temporary interruptions may occur due to maintenance, updates, third party outages, or circumstances beyond our control.
12. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, consequential, or loss of profit damages
We are not liable for business interruption, data loss, or reputational damage arising from use of our services
Our total aggregate liability shall not exceed the amount paid by you to us during the 30 days preceding the claim
Nothing in these Terms excludes liability that cannot legally be excluded under UK law.
13. Termination
We may suspend or terminate access to services if:
Payments are overdue
These Terms are breached
Your use creates legal, security, or reputational risks
You may cancel services in accordance with your agreed billing arrangement.
Termination does not remove any outstanding payment obligations.
14. Changes to These Terms
We may update these Terms from time to time.
Updated versions will be published on our website with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Information
4D Digital Strategies
Michael Ghassemi
Email: [email protected]
Location: Bishop Auckland, County Durham, United Kingdom
Website: 4ddigitalstrategies.co.uk